FAQ

Please allow 7-10 business days of processing and production time for your order to ship out.

Processing times may increase slightly around new releases and holidays. 

Our packages are shipped via USPS and the average transit time within the United States is 3-5 business days. The average international shipping transit time is 7 to 21 business days.

There are circumstances that are out of control (natural disasters, holidays, weather, etc) that may cause shipping postponements. While most packages will arrive on time, there may be circumstances and delays that our carriers may experience. For this reason, we do not guarantee the exact delivery time; the delivery issue is the responsibility of the shipping company.

If you have any questions, please email us at support@northbaypaws.com. 

If you have misspelled or auto-filled your address incorrectly, simply reply to your order confirmation email and give us the correct information. Notify us immediately via email at support@northbaypaws.com. If the address is wrong, we can correct this within 24 hours.